The Patient Relations Specialists and Representatives in the Department of Consumer Affairs are dedicated to advocating for your healthcare rights, educating you about our policies and procedures, and serving as your liaisons to physicians and staff. We are here to accomodate any special needs and address your questions or concerns. We see to establish strong relationships with our patients by providing a prompt service that is fair, objective, and caring.

Office Locations and Hours

We have offices on the first and third floors of the Link Building, as well as the fourth floor of the Donna A. Sanzari Women's Hospital. Our hours are Monday through Friday from 8:30 a.m. - 5:00 p.m.

Talk to Us

If the staff with whom you have direct contact is unable to answer your questions, concerns, or special needs, or if you wish to file a formal complaint, please contact us by phone, email, or letter.

Call Us

(551) 996-2010

Email Us

caffairs@HackensackUMC.org

Write Us

Department of Consumer Affairs

Hackensack University Medical Center

30 Prospect Avenue

Hackensack, New Jersey 07601