HACKENSACK UNIVERSITY MEDICAL CENTER CELEBRATES OPENING OF NEW MICCOM DISPATCH CENTER IN HACKENSACK, NEW JERSEY

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Hackensack University Medical Center held a ribbon-cutting ceremony to celebrate a new emergency medical services dispatch center - Mobile Intensive Care Communications (MICCOM)Dispatch Center - which relocated from Totowa, New Jersey to Hackensack.

MICCOM helps to provide advanced life support dispatch to Bergen, Passaic, Morris, Sussex, and Warren counties in New Jersey. MICCOM’s Hackensack location has  brand new equipment ranging from voiceover IP to text messaging for cellular and 911 calls, as well as state-of-the-art radio technologies.

MICCOM, accredited by the Commission for Accreditation of Law Enforcement Agencies (CALEA), is considered the gold standard for public safety benchmarks in communications.  MICCOM is one of 59 CALEA accredited public-safety communication centers in the United States and is the only one accredited in New Jersey.  The center answers, prioritizes, and efficiently dispatches more than 100,000 calls for service each year. It has been in service in New Jersey for 30 years.

MICCOM originally provided emergency dispatching resources in Bergen, Passaic and northeastern Morris counties. Saint Clare’s Health System recently joined the MICCOM consortium, extending MICCOM’s coverage through most of Morris, Sussex and Warren counties as well. Consortium members include: Hackensack University Medical Center, Holy Name Medical Center, Englewood Hospital and Medical Center, St. Joseph’s Healthcare System, Valley Health System, and Chilton Hospital.

“We are proud to welcome MICCOM’s new dispatch center to Hackensack,” said Robert C. Garrett, president and chief executive officer of HUMC. “We have been with MICCOM since its inception 30 years ago, and are proud of the excellent work it has done serving communities throughout New Jersey, providing the highest standard of public safety dispatching to consumers.  With new state-of-the-art equipment, we are confident that MICCOM will continue to deliver the outstanding service that our communities have come to expect from them.”

“We are pleased to be opening this new center, with upgraded computers, dispatch consoles, and position tracking units,” said Al McNally, MICCOM communications manager. “The new technology allows us to continue to be one of the best public-safety communication centers in the nation.  We look forward to serving New Jerseyans, whether they live in the George Washington Bridge area to the Delaware Water Gap.”

Photo Caption:

Pictured from left to right: Glen MacDonald, Hackensack University Medical Center Mobile Intensive Care Unit); Albert McNally, MICCOM communications manager; Mark Veenema, director of Emergency Management Services, Holy Name Medical Center; Dianne Aroh,  executive vice president, chief nursing and patient care officer, Hackensack University Medical Center; City of Hackensack Mayor Jorge E. Meneses; Robert C. Garrett, president and chief executive officer, Hackensack University Medical Center; Lisa Iachetti, RN, administrative director, Emergency Community Operations and Emergency Medical Services; Joseph Feldman, M.D., chairman of Emergency Medicine, Hackensack University Medical Center; Michael DeBlock, MICU director, St. Joseph’s Regional Medical Center; Jacqueline McNally, MICU director, Chilton Hospital; Lafe Bush, EMS manager, Valley Hospital; and Darlene Cox, administrative director, Department of Patient Care, Hackensack University Medical Center.

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