HackensackUMC Receives National Research Corporation Consumer Choice Award for 17th Consecutive Year

Hackensack University Medical Center is pleased to announce that it has received the National Research Corporation Consumer Choice Award for the 17^thconsecutive year. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in over 300 markets throughout the U.S. This is the seventeenth year National Research has awarded hospitals whose consumers have recognized them for providing the highest-quality healthcare.

“We are so honored to have received the Consumer Choice Award every year since the award’s inception 17 years ago,” said Robert C. Garrett, president and chief executive officer of Hackensack University Health Network. “Our goal is to provide superior care in the most patient- and family-centered environments. It is the highest honor to be recognized by consumers that are most familiar with our high-quality programs and services. Consumers in our area have many hospitals to choose from and we are gratified that by a wide margin, they chose HackensackUMC.”

Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights/Ticker survey. This study surveys over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3200 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.

“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality. It advocates an all-inclusive, cross-continuum view of care experiences for all healthcare participants and stakeholders,” said Susan L. Henricks, president and chief operating officer for National Research Corporation. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes—and create positive consumer perceptions. The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image.”

“We congratulate the recipients of the Consumer Choice Awards and salute their efforts to improve performance. Because customer centric care is important across the continuum, we plan to extend this important recognition to additional care settings in the future,” said Henricks.

For more than 30 years, National Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

About Hackensack University Medical Center
HackensackUMC, a non-profit teaching and research hospital located in Bergen County, New Jersey, is the largest provider of inpatient and outpatient services in the state, and home to the only Level II Trauma Center in the county. This 775-bed facility has gone beyond traditional thinking by creating an entire campus of care, including: the Heart & Vascular Hospital, the John Theurer Cancer Center, the Joseph M. Sanzari Children’s Hospital, and the Donna A. Sanzari Women’s Hospital. As a result of using science and creativity to push medicine further, HackensackUMC was listed as the number one hospital in New Jersey and one of the top four New York metro area hospitals by the U.S. News & World Report, and has received nine national rankings in: Cancer; Cardiology & Heart Surgery; Ear, Nose & Throat; Gastroenterology; Geriatrics; Neurology & Neurosurgery; Orthopedics; Urology; and the Joseph M. Sanzari Children’s Hospital ranked as one of the Top 25 Best Children’s Hospitals for Neurology and Neurosurgery in the 2012-13 Best Children’s Hospitals list. The medical center has also been named one of the Thomson Reuters 100 Top Hospitals® and one of America's 50 Best Hospitals by HealthGrades®. It is listed among the Leapfrog Top Hospitals List, received 18 Gold Seals of Approval™ by the Joint Commission, and is listed as one of the 50 Best Hospitals in America by Becker’s Hospital Review. It was the first hospital in New Jersey and second in the nation to become a Magnet® recognized hospital for nursing excellence. The medical center is the Hometown Hospital of the New York Giants and the New York Red Bulls, and remains committed to its community through fundraising and community events. To learn more about one of the nation’s 50 best hospitals, visit: www.HackensackUMC.org.   

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